This statistic shows the primary drivers for customer satisfaction among luxury shoppers in Japan in 2017. During the period examined, with 62 percent, friendly and considerate staff was the leading reason for luxury shoppers' satisfaction.
Primary drivers for customer satisfaction of luxury shoppers in Japan in 2017
Characteristic
Share of respondents
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McKinsey & Company. (November 1, 2017). Primary drivers for customer satisfaction of luxury shoppers in Japan in 2017 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/888193/major-reasons-satisfaction-luxury-consumer-japan/
McKinsey & Company. "Primary drivers for customer satisfaction of luxury shoppers in Japan in 2017." Chart. November 1, 2017. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/888193/major-reasons-satisfaction-luxury-consumer-japan/
McKinsey & Company. (2017). Primary drivers for customer satisfaction of luxury shoppers in Japan in 2017. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/888193/major-reasons-satisfaction-luxury-consumer-japan/
McKinsey & Company. "Primary Drivers for Customer Satisfaction of Luxury Shoppers in Japan in 2017." Statista, Statista Inc., 1 Nov 2017, https://www.statista.com/statistics/888193/major-reasons-satisfaction-luxury-consumer-japan/
McKinsey & Company, Primary drivers for customer satisfaction of luxury shoppers in Japan in 2017 Statista, https://www.statista.com/statistics/888193/major-reasons-satisfaction-luxury-consumer-japan/ (last visited July 22, 2024)
Primary drivers for customer satisfaction of luxury shoppers in Japan in 2017 [Graph], McKinsey & Company, November 1, 2017. [Online]. Available: https://www.statista.com/statistics/888193/major-reasons-satisfaction-luxury-consumer-japan/
