NHS staff satisfied with care provided by their organization in England 2018-2023

Published by Jenny Yang, May 8, 2024

The majority of the staff remain satisfied with the standard of care provided among NHS organizations. In 2023, approximately 65 percent of NHS staff agreed that they would be happy about the standard of care provided to a friend or relative by their organization. Conversely, standard of care satisfaction has decreased considerably in the past three years.

Share of NHS staff that would be satisfied with standard of care provided by their organization, if a friend or relative needed treatment in England 2018-2023

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Release date

March 2024

Region

Europe, United Kingdom (England)

Survey time period

2018 to 2023

Number of respondents

707,460 respondents

Special properties

NHS staff (all trusts)

Method of interview

Questionnaire

Supplementary notes

The percentage of respondents who answered "agree" and "strongly agree" to the following statement "Q25d - If a friend or relative needed treatment I would be happy​ with the standard of care provided by this organisation."

Other possible answers were "strongly disagree", "disagree", and "neither agree nor disagree".

The number of respondents for the following years:
2018 n= 480,540
2019 n= 551,420
2020 n = 570,607
2021 n = 619,108
2022 n = 636,348

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