In 2023, Hobby Lobby was the leading hobby and home specialty retailer in terms of customer satisfaction in the United States. The company scored 80 on a 100-point scale, overtaking TJX (HomeGoods) by one point that year.
Customer satisfaction with selected specialty retail stores in the United States in 2022/2023 and 2023/2024
* The ACSI Retail and Consumer Shipping Study 2023-2024 is based on interviews with 40,264 customers, chosen at random and contacted via email from January to December 2023. The previous iteration of the study (ACSI® Retail and Consumer Shipping Study 2022-2023) ran from January to December 2022 and counted 35,685 interviews.
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ACSI®. (January 30, 2024). Customer satisfaction with selected specialty retail stores in the United States in 2022/2023 and 2023/2024 [Graph]. In Statista. Retrieved December 03, 2024, from https://www.statista.com/statistics/882672/customer-satisfaction-with-selected-specialty-retail-stores-us/
ACSI®. "Customer satisfaction with selected specialty retail stores in the United States in 2022/2023 and 2023/2024." Chart. January 30, 2024. Statista. Accessed December 03, 2024. https://www.statista.com/statistics/882672/customer-satisfaction-with-selected-specialty-retail-stores-us/
ACSI®. (2024). Customer satisfaction with selected specialty retail stores in the United States in 2022/2023 and 2023/2024. Statista. Statista Inc.. Accessed: December 03, 2024. https://www.statista.com/statistics/882672/customer-satisfaction-with-selected-specialty-retail-stores-us/
ACSI®. "Customer Satisfaction with Selected Specialty Retail Stores in The United States in 2022/2023 and 2023/2024." Statista, Statista Inc., 30 Jan 2024, https://www.statista.com/statistics/882672/customer-satisfaction-with-selected-specialty-retail-stores-us/
ACSI®, Customer satisfaction with selected specialty retail stores in the United States in 2022/2023 and 2023/2024 Statista, https://www.statista.com/statistics/882672/customer-satisfaction-with-selected-specialty-retail-stores-us/ (last visited December 03, 2024)
Customer satisfaction with selected specialty retail stores in the United States in 2022/2023 and 2023/2024 [Graph], ACSI®, January 30, 2024. [Online]. Available: https://www.statista.com/statistics/882672/customer-satisfaction-with-selected-specialty-retail-stores-us/
