Contact center employees in the United States 2014-2023

Published by
Raphael Bohne,
May 23, 2024
Between 2014 and 2023, the number of employees working in the contact center industry in the United States increased overall, despite some fluctuations. In 2023, there were roughly 2.86 million people working in contact centers, a decrease when compared to the previous year.

Number of contact center employees in the United States from 2014 to 2023 (in millions)

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Release date

March 2024

Region

United States

Survey time period

2014 to 2022

Supplementary notes

Values are as of May each year, rounded.
Figures prior to 2023 were taken from a previous report.

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