As of 2019, 40 percent of companies in Finland used Customer Relationship Management (CRM) system. CRM usage was the highest in the information and communication sector, where 78 percent of businesses used CRM. Out of the companies in professional, scientific and technical activities, 62 percent utilized CRM systems. By comparison, 15 percent of accommodation and food service companies used CRM.
Share of companies using Customer Relationship Management (CRM) system in Finland in 2019, by industry
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Statistics Finland. (December 3, 2019). Share of companies using Customer Relationship Management (CRM) system in Finland in 2019, by industry [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/879845/share-of-companies-using-crm-in-finland-by-industry/
Statistics Finland. "Share of companies using Customer Relationship Management (CRM) system in Finland in 2019, by industry." Chart. December 3, 2019. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/879845/share-of-companies-using-crm-in-finland-by-industry/
Statistics Finland. (2019). Share of companies using Customer Relationship Management (CRM) system in Finland in 2019, by industry. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/879845/share-of-companies-using-crm-in-finland-by-industry/
Statistics Finland. "Share of Companies Using Customer Relationship Management (Crm) System in Finland in 2019, by Industry." Statista, Statista Inc., 3 Dec 2019, https://www.statista.com/statistics/879845/share-of-companies-using-crm-in-finland-by-industry/
Statistics Finland, Share of companies using Customer Relationship Management (CRM) system in Finland in 2019, by industry Statista, https://www.statista.com/statistics/879845/share-of-companies-using-crm-in-finland-by-industry/ (last visited November 21, 2024)
Share of companies using Customer Relationship Management (CRM) system in Finland in 2019, by industry [Graph], Statistics Finland, December 3, 2019. [Online]. Available: https://www.statista.com/statistics/879845/share-of-companies-using-crm-in-finland-by-industry/