Customer satisfaction in the United Kingdom 2023-2024, by sector

Published by
D. Tighe,
Jul 24, 2024

Between July 2023 and July 2024, the customer satisfaction index in the United Kingdom (UK) had remained similar in most sectors. That said, customer satisfaction was a little bit lower in 2024 across the board. The country's telecommunications and media sector dropped by about two points compared to one year earlier.

Customer satisfaction with industry sectors in the United Kingdom (UK) in 2023 and 2024

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Release date

July 2024

Region

United Kingdom

Survey time period

July 2023 and July 2024

Number of respondents

over 15,000

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

* The source adds the following information: "Index scores are expressed as a number out of 100. The UKCSI score for each organisation is the average of all of its customers’ satisfaction scores, multiplied by 10, with a weighting applied reflecting the priority score for each measure. The sector score is the mean average of all responses for that sector, multiplied by 10. The overall UKCSI is based on the mean average of each sector’s score."

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