This statistic shows the net promoter score (NPS) of e-commerce websites in books & ebooks in Belgium from 2011 to 2019. In 2019, the NPS score reached a value of 29 with approximately 42 percent of the respondents giving the websites a rating of 9 to 10. This is a decrease when compared to the previous year.
The most popular online retailer in Belgium is Amazon.fr, the French version of Amazon, with roughly 160 million visits. Chinese web shop Alixexpress had approximately 66 million visits from Belgium. 2ememain.be and 2dehands.be (the same online platform, in respectively French and Dutch) were the most visited online platform with domestic origins.
Net promoter score (NPS) of e-commerce websites in books & ebooks in Belgium from 2011 to 2019
This question was phrased by the source as follows: "Please think back to the entire process of your online purchase of . How likely are you to recommend to a friend, on a scale from 0 to 10?"
The source states that the NPS score was calculated as follows: "Top 2 - Bottom 6".
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Comeos. (June 14, 2019). Net promoter score (NPS) of e-commerce websites in books & ebooks in Belgium from 2011 to 2019 [Graph]. In Statista. Retrieved December 03, 2024, from https://www.statista.com/statistics/878953/nps-score-of-websites-in-books-and-ebooks-in-belgium/
Comeos. "Net promoter score (NPS) of e-commerce websites in books & ebooks in Belgium from 2011 to 2019." Chart. June 14, 2019. Statista. Accessed December 03, 2024. https://www.statista.com/statistics/878953/nps-score-of-websites-in-books-and-ebooks-in-belgium/
Comeos. (2019). Net promoter score (NPS) of e-commerce websites in books & ebooks in Belgium from 2011 to 2019. Statista. Statista Inc.. Accessed: December 03, 2024. https://www.statista.com/statistics/878953/nps-score-of-websites-in-books-and-ebooks-in-belgium/
Comeos. "Net Promoter Score (Nps) of E-commerce Websites in Books & Ebooks in Belgium from 2011 to 2019." Statista, Statista Inc., 14 Jun 2019, https://www.statista.com/statistics/878953/nps-score-of-websites-in-books-and-ebooks-in-belgium/
Comeos, Net promoter score (NPS) of e-commerce websites in books & ebooks in Belgium from 2011 to 2019 Statista, https://www.statista.com/statistics/878953/nps-score-of-websites-in-books-and-ebooks-in-belgium/ (last visited December 03, 2024)
Net promoter score (NPS) of e-commerce websites in books & ebooks in Belgium from 2011 to 2019 [Graph], Comeos, June 14, 2019. [Online]. Available: https://www.statista.com/statistics/878953/nps-score-of-websites-in-books-and-ebooks-in-belgium/
