Returns as share of all retail sales in the U.S. 2012-2023
In 2023, about 14.5 percent of (in-store and online) retail purchases in the United States resulted in returns. That compares to a decrease from the previous year. The e-commerce boom resulting from the COVID-19 pandemic also led to record return rates among U.S. shoppers, peaking in 2021, when they made up 16.6 percent of all purchases.
