This statistic displays the information collected about returned items by manufacturers in the U.S. in 2018. During the survey, 92 percent of respondents reported that they collect information about who is returning the item.
What information are you collecting as a manufacturer?
Characteristic
Share of respondents
Who is returning the item
92%
Model number/ information
81%
Date sold
64%
Serial number
57%
Other
27%
Created with Highcharts 7.2.2Share of respondents92%92%81%81%64%64%57%57%27%27%Who is returning the itemModel number/ informationDate soldSerial numberOther
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The source doesn't mention the age of the respondents.
Reverse logistics covers operations related to the reuse of products and materials, including remanufacturing and refurbishing.
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SCMR. (February 28, 2018). What information are you collecting as a manufacturer? [Graph]. In Statista. Retrieved April 16, 2025, from https://www.statista.com/statistics/873091/reverse-logistics-information-collected-by-manufacturers-about-returned-items-united-states/
SCMR. "What information are you collecting as a manufacturer?." Chart. February 28, 2018. Statista. Accessed April 16, 2025. https://www.statista.com/statistics/873091/reverse-logistics-information-collected-by-manufacturers-about-returned-items-united-states/
SCMR. (2018). What information are you collecting as a manufacturer?. Statista. Statista Inc.. Accessed: April 16, 2025. https://www.statista.com/statistics/873091/reverse-logistics-information-collected-by-manufacturers-about-returned-items-united-states/
SCMR. "What Information Are You Collecting as a Manufacturer?." Statista, Statista Inc., 28 Feb 2018, https://www.statista.com/statistics/873091/reverse-logistics-information-collected-by-manufacturers-about-returned-items-united-states/
SCMR, What information are you collecting as a manufacturer? Statista, https://www.statista.com/statistics/873091/reverse-logistics-information-collected-by-manufacturers-about-returned-items-united-states/ (last visited April 16, 2025)
What information are you collecting as a manufacturer? [Graph], SCMR, February 28, 2018. [Online]. Available: https://www.statista.com/statistics/873091/reverse-logistics-information-collected-by-manufacturers-about-returned-items-united-states/
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