This statistic displays the most common reasons for returns as reported by global consumers who have made at least one online purchase in the last year. During the survey, 46 percent of respondents stated that they returned their order to non-Amazon merchants because the size, fit or color was wrong.
Most common reason to return an online order in the world in 2019, by merchant type
Characteristic
Returns to Amazon
Returns to non-Amazon merchants
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Digital Commerce 360. (September 12, 2019). Most common reason to return an online order in the world in 2019, by merchant type [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/872987/reverse-logistics-reasons-for-returns-united-states/
Digital Commerce 360. "Most common reason to return an online order in the world in 2019, by merchant type." Chart. September 12, 2019. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/872987/reverse-logistics-reasons-for-returns-united-states/
Digital Commerce 360. (2019). Most common reason to return an online order in the world in 2019, by merchant type. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/872987/reverse-logistics-reasons-for-returns-united-states/
Digital Commerce 360. "Most Common Reason to Return An Online Order in The World in 2019, by Merchant Type." Statista, Statista Inc., 12 Sep 2019, https://www.statista.com/statistics/872987/reverse-logistics-reasons-for-returns-united-states/
Digital Commerce 360, Most common reason to return an online order in the world in 2019, by merchant type Statista, https://www.statista.com/statistics/872987/reverse-logistics-reasons-for-returns-united-states/ (last visited August 24, 2024)
Most common reason to return an online order in the world in 2019, by merchant type [Graph], Digital Commerce 360, September 12, 2019. [Online]. Available: https://www.statista.com/statistics/872987/reverse-logistics-reasons-for-returns-united-states/
