This statistic depicts the communication channels preferred by customers to contact customer service worldwide in 2018, broken down by age. In that year, 50 percent of respondents aged over 55 years stated that they prefer to contact customer service by telephone.
Communication channels preferred to contact customer service worldwide in 2018, by age
Characteristic
Email
Live chat
Online self-service
Social media
Phone/ other voice
SMS/ text message
Undecided
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Microsoft. (March 14, 2019). Communication channels preferred to contact customer service worldwide in 2018, by age [Graph]. In Statista. Retrieved July 03, 2024, from https://www.statista.com/statistics/872829/customer-service-communication-channels-used-by-age/
Microsoft. "Communication channels preferred to contact customer service worldwide in 2018, by age." Chart. March 14, 2019. Statista. Accessed July 03, 2024. https://www.statista.com/statistics/872829/customer-service-communication-channels-used-by-age/
Microsoft. (2019). Communication channels preferred to contact customer service worldwide in 2018, by age. Statista. Statista Inc.. Accessed: July 03, 2024. https://www.statista.com/statistics/872829/customer-service-communication-channels-used-by-age/
Microsoft. "Communication Channels Preferred to Contact Customer Service Worldwide in 2018, by Age." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/872829/customer-service-communication-channels-used-by-age/
Microsoft, Communication channels preferred to contact customer service worldwide in 2018, by age Statista, https://www.statista.com/statistics/872829/customer-service-communication-channels-used-by-age/ (last visited July 03, 2024)
Communication channels preferred to contact customer service worldwide in 2018, by age [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www.statista.com/statistics/872829/customer-service-communication-channels-used-by-age/