This statistic shows the most common key performance indicators for measuring customer loyalty used by online retailers in Sweden in 2018. According to the survey, 63 percent of online retailers measured the number of purchases per year and customer. 61 percent measured the share of returning customers, and 41 percent also measured the share of revenues from returning customers.
Key performance indicators for measuring customer loyalty used by online retailers in Sweden in 2018
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Svensk Digital Handel, & PostNord. (May 16, 2018). Key performance indicators for measuring customer loyalty used by online retailers in Sweden in 2018 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/867811/customer-loyalty-kpi-key-performance-indicators-used-by-online-retailers-in-sweden/
Svensk Digital Handel, und PostNord. "Key performance indicators for measuring customer loyalty used by online retailers in Sweden in 2018." Chart. May 16, 2018. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/867811/customer-loyalty-kpi-key-performance-indicators-used-by-online-retailers-in-sweden/
Svensk Digital Handel, PostNord. (2018). Key performance indicators for measuring customer loyalty used by online retailers in Sweden in 2018. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/867811/customer-loyalty-kpi-key-performance-indicators-used-by-online-retailers-in-sweden/
Svensk Digital Handel, and PostNord. "Key Performance Indicators for Measuring Customer Loyalty Used by Online Retailers in Sweden in 2018." Statista, Statista Inc., 16 May 2018, https://www.statista.com/statistics/867811/customer-loyalty-kpi-key-performance-indicators-used-by-online-retailers-in-sweden/
Svensk Digital Handel & PostNord, Key performance indicators for measuring customer loyalty used by online retailers in Sweden in 2018 Statista, https://www.statista.com/statistics/867811/customer-loyalty-kpi-key-performance-indicators-used-by-online-retailers-in-sweden/ (last visited December 22, 2024)
Key performance indicators for measuring customer loyalty used by online retailers in Sweden in 2018 [Graph], Svensk Digital Handel, & PostNord, May 16, 2018. [Online]. Available: https://www.statista.com/statistics/867811/customer-loyalty-kpi-key-performance-indicators-used-by-online-retailers-in-sweden/
