This statistic shows the most common key performance indicators for measuring customer loyalty used by online retailers in Sweden in 2018. According to the survey, 63 percent of online retailers measured the number of purchases per year and customer. 61 percent measured the share of returning customers, and 41 percent also measured the share of revenues from returning customers.
Key performance indicators for measuring customer loyalty used by online retailers in Sweden in 2018
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Svensk Digital Handel, & PostNord. (May 16, 2018). Key performance indicators for measuring customer loyalty used by online retailers in Sweden in 2018 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/867811/customer-loyalty-kpi-key-performance-indicators-used-by-online-retailers-in-sweden/
Svensk Digital Handel, und PostNord. "Key performance indicators for measuring customer loyalty used by online retailers in Sweden in 2018." Chart. May 16, 2018. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/867811/customer-loyalty-kpi-key-performance-indicators-used-by-online-retailers-in-sweden/
Svensk Digital Handel, PostNord. (2018). Key performance indicators for measuring customer loyalty used by online retailers in Sweden in 2018. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/867811/customer-loyalty-kpi-key-performance-indicators-used-by-online-retailers-in-sweden/
Svensk Digital Handel, and PostNord. "Key Performance Indicators for Measuring Customer Loyalty Used by Online Retailers in Sweden in 2018." Statista, Statista Inc., 16 May 2018, https://www.statista.com/statistics/867811/customer-loyalty-kpi-key-performance-indicators-used-by-online-retailers-in-sweden/
Svensk Digital Handel & PostNord, Key performance indicators for measuring customer loyalty used by online retailers in Sweden in 2018 Statista, https://www.statista.com/statistics/867811/customer-loyalty-kpi-key-performance-indicators-used-by-online-retailers-in-sweden/ (last visited November 21, 2024)
Key performance indicators for measuring customer loyalty used by online retailers in Sweden in 2018 [Graph], Svensk Digital Handel, & PostNord, May 16, 2018. [Online]. Available: https://www.statista.com/statistics/867811/customer-loyalty-kpi-key-performance-indicators-used-by-online-retailers-in-sweden/
