Problems with parcel deliveries in the United Kingdom (UK) 2019

Most prominent problems encountered with parcel deliveries in the United Kingdom (UK) in 2019

CharacteristicShare of respondents
Having to stay at home at inconvenient time to receive parcel 27.7%
Received a slip saying no one could be reached although being at home 26.7%
Parcel left at insecure location 12.9%
Parcel not arriving 12%
Parcel damaged during delivery 7.4%
Parcel left elsewhere without consent 7.3%
Late delivery 6%
Created with Highcharts 7.2.2Share of respondents27.7%27.7%26.7%26.7%12.9%12.9%12%12%7.4%7.4%7.3%7.3%6%6%Having to stay at home at inconvenient time to receive parcelReceived a slip saying no one could be reached although being athomeParcel left at insecure locationParcel not arrivingParcel damaged during deliveryParcel left elsewhere without consentLate delivery
0%10%20%30%2.5%5%7.5%12.5%15%17.5%22.5%25%27.5%32.5%
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Release date

November 2019

Region

United Kingdom

Survey time period

October 4 to 6, 2019

Number of respondents

1,547 respondents

Method of interview

Online survey

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