This statistics displays the reasons why customers in the United Kingdom (UK) contacted live agents in call centers, rather than continuing to try to solve an issue online. Desire for the reassurance of another human played a significant role in people switching from searching online to calling a live agent, with none of the respondents disagreeing that this was a motivating factor to their customers.
Reasons why users in the United Kingdom (UK) moved from web self-service to live telephony service in 2017
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ContactBabel. (November 11, 2017). Reasons why users in the United Kingdom (UK) moved from web self-service to live telephony service in 2017 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/862083/reasons-why-users-uk-move-from-web-self-service-to-live-telephony/
ContactBabel. "Reasons why users in the United Kingdom (UK) moved from web self-service to live telephony service in 2017." Chart. November 11, 2017. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/862083/reasons-why-users-uk-move-from-web-self-service-to-live-telephony/
ContactBabel. (2017). Reasons why users in the United Kingdom (UK) moved from web self-service to live telephony service in 2017. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/862083/reasons-why-users-uk-move-from-web-self-service-to-live-telephony/
ContactBabel. "Reasons Why Users in The United Kingdom (Uk) Moved from Web Self-service to Live Telephony Service in 2017." Statista, Statista Inc., 11 Nov 2017, https://www.statista.com/statistics/862083/reasons-why-users-uk-move-from-web-self-service-to-live-telephony/
ContactBabel, Reasons why users in the United Kingdom (UK) moved from web self-service to live telephony service in 2017 Statista, https://www.statista.com/statistics/862083/reasons-why-users-uk-move-from-web-self-service-to-live-telephony/ (last visited December 22, 2024)
Reasons why users in the United Kingdom (UK) moved from web self-service to live telephony service in 2017 [Graph], ContactBabel, November 11, 2017. [Online]. Available: https://www.statista.com/statistics/862083/reasons-why-users-uk-move-from-web-self-service-to-live-telephony/
