This statistics displays the average length of phone calls in contact centers in the United Kingdom (UK) from 2006 to 2017. Calls made for the purpose of sales lasted longer than service calls during each of the years recorded here. This gap was most evident in 2008, when service calls were on average only sixty percent the average length of sales calls.
Average call duration in contact centers in the United Kingdom (UK) from 2006 to 2017
(in seconds per call)
Characteristic
Sales
Service
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ContactBabel. (November 11, 2017). Average call duration in contact centers in the United Kingdom (UK) from 2006 to 2017 (in seconds per call) [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/861889/uk-contact-center-historical-call-duration/
ContactBabel. "Average call duration in contact centers in the United Kingdom (UK) from 2006 to 2017 (in seconds per call)." Chart. November 11, 2017. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/861889/uk-contact-center-historical-call-duration/
ContactBabel. (2017). Average call duration in contact centers in the United Kingdom (UK) from 2006 to 2017 (in seconds per call). Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/861889/uk-contact-center-historical-call-duration/
ContactBabel. "Average Call Duration in Contact Centers in The United Kingdom (Uk) from 2006 to 2017 (in Seconds per Call)." Statista, Statista Inc., 11 Nov 2017, https://www.statista.com/statistics/861889/uk-contact-center-historical-call-duration/
ContactBabel, Average call duration in contact centers in the United Kingdom (UK) from 2006 to 2017 (in seconds per call) Statista, https://www.statista.com/statistics/861889/uk-contact-center-historical-call-duration/ (last visited July 22, 2024)
Average call duration in contact centers in the United Kingdom (UK) from 2006 to 2017 (in seconds per call) [Graph], ContactBabel, November 11, 2017. [Online]. Available: https://www.statista.com/statistics/861889/uk-contact-center-historical-call-duration/