This statistics displays the average length of phone calls in contact centers in the United Kingdom (UK) from 2006 to 2017. Calls made for the purpose of sales lasted longer than service calls during each of the years recorded here. This gap was most evident in 2008, when service calls were on average only sixty percent the average length of sales calls.
Average call duration in contact centers in the United Kingdom (UK) from 2006 to 2017
(in seconds per call)
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ContactBabel. (November 11, 2017). Average call duration in contact centers in the United Kingdom (UK) from 2006 to 2017 (in seconds per call) [Graph]. In Statista. Retrieved December 19, 2024, from https://www.statista.com/statistics/861889/uk-contact-center-historical-call-duration/
ContactBabel. "Average call duration in contact centers in the United Kingdom (UK) from 2006 to 2017 (in seconds per call)." Chart. November 11, 2017. Statista. Accessed December 19, 2024. https://www.statista.com/statistics/861889/uk-contact-center-historical-call-duration/
ContactBabel. (2017). Average call duration in contact centers in the United Kingdom (UK) from 2006 to 2017 (in seconds per call). Statista. Statista Inc.. Accessed: December 19, 2024. https://www.statista.com/statistics/861889/uk-contact-center-historical-call-duration/
ContactBabel. "Average Call Duration in Contact Centers in The United Kingdom (Uk) from 2006 to 2017 (in Seconds per Call)." Statista, Statista Inc., 11 Nov 2017, https://www.statista.com/statistics/861889/uk-contact-center-historical-call-duration/
ContactBabel, Average call duration in contact centers in the United Kingdom (UK) from 2006 to 2017 (in seconds per call) Statista, https://www.statista.com/statistics/861889/uk-contact-center-historical-call-duration/ (last visited December 19, 2024)
Average call duration in contact centers in the United Kingdom (UK) from 2006 to 2017 (in seconds per call) [Graph], ContactBabel, November 11, 2017. [Online]. Available: https://www.statista.com/statistics/861889/uk-contact-center-historical-call-duration/
