This statistics displays the share of contact centers in the United Kingdom (UK) using workforce management systems in 2017, by size* of center. Large centers are more likely to use workforce management systems than medium and small centers, while small centers are less likely to use (or plan to use) such systems.
Usage of workforce management systems in contact centers in the United Kingdom (UK) in 2017, by size of center
* The source defines these size bands as follows:
Small (10 to 50 agent positions) - 76 respondents.
Medium (51 to 200 agent positions) - 81 respondents.
Large (200+ agent positions) - 58 respondents.
3 respondents did not give their size when answering the survey and, as such, were not included in size based analysis.
Figures may not sum up to 100 percent due to rounding.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ContactBabel. (November 11, 2017). Usage of workforce management systems in contact centers in the United Kingdom (UK) in 2017, by size of center [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/861872/uk-contact-centers-workforce-management-system-usage/
ContactBabel. "Usage of workforce management systems in contact centers in the United Kingdom (UK) in 2017, by size of center." Chart. November 11, 2017. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/861872/uk-contact-centers-workforce-management-system-usage/
ContactBabel. (2017). Usage of workforce management systems in contact centers in the United Kingdom (UK) in 2017, by size of center. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/861872/uk-contact-centers-workforce-management-system-usage/
ContactBabel. "Usage of Workforce Management Systems in Contact Centers in The United Kingdom (Uk) in 2017, by Size of Center." Statista, Statista Inc., 11 Nov 2017, https://www.statista.com/statistics/861872/uk-contact-centers-workforce-management-system-usage/
ContactBabel, Usage of workforce management systems in contact centers in the United Kingdom (UK) in 2017, by size of center Statista, https://www.statista.com/statistics/861872/uk-contact-centers-workforce-management-system-usage/ (last visited December 22, 2024)
Usage of workforce management systems in contact centers in the United Kingdom (UK) in 2017, by size of center [Graph], ContactBabel, November 11, 2017. [Online]. Available: https://www.statista.com/statistics/861872/uk-contact-centers-workforce-management-system-usage/
