This statistics displays the share of contact centers in the United Kingdom (UK) using workforce management systems in 2017, by size* of center. Large centers are more likely to use workforce management systems than medium and small centers, while small centers are less likely to use (or plan to use) such systems.
Usage of workforce management systems in contact centers in the United Kingdom (UK) in 2017, by size of center
* The source defines these size bands as follows:
Small (10 to 50 agent positions) - 76 respondents.
Medium (51 to 200 agent positions) - 81 respondents.
Large (200+ agent positions) - 58 respondents.
3 respondents did not give their size when answering the survey and, as such, were not included in size based analysis.
Figures may not sum up to 100 percent due to rounding.
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ContactBabel. (November 11, 2017). Usage of workforce management systems in contact centers in the United Kingdom (UK) in 2017, by size of center [Graph]. In Statista. Retrieved November 04, 2024, from https://www.statista.com/statistics/861872/uk-contact-centers-workforce-management-system-usage/
ContactBabel. "Usage of workforce management systems in contact centers in the United Kingdom (UK) in 2017, by size of center." Chart. November 11, 2017. Statista. Accessed November 04, 2024. https://www.statista.com/statistics/861872/uk-contact-centers-workforce-management-system-usage/
ContactBabel. (2017). Usage of workforce management systems in contact centers in the United Kingdom (UK) in 2017, by size of center. Statista. Statista Inc.. Accessed: November 04, 2024. https://www.statista.com/statistics/861872/uk-contact-centers-workforce-management-system-usage/
ContactBabel. "Usage of Workforce Management Systems in Contact Centers in The United Kingdom (Uk) in 2017, by Size of Center." Statista, Statista Inc., 11 Nov 2017, https://www.statista.com/statistics/861872/uk-contact-centers-workforce-management-system-usage/
ContactBabel, Usage of workforce management systems in contact centers in the United Kingdom (UK) in 2017, by size of center Statista, https://www.statista.com/statistics/861872/uk-contact-centers-workforce-management-system-usage/ (last visited November 04, 2024)
Usage of workforce management systems in contact centers in the United Kingdom (UK) in 2017, by size of center [Graph], ContactBabel, November 11, 2017. [Online]. Available: https://www.statista.com/statistics/861872/uk-contact-centers-workforce-management-system-usage/
