The statistic displays the results of a consumer survey regarding information sources used when switching provider in the Netherlands in 2018. As part of the survey, participants were asked what information sources they used when switching/orienting to a new provider. The majority of respondents used information they found online, or relied on friends and family for advice. Over 60 percent of respondents consulted the websites of one or more other providers, whereas just three percent of respondents used daily and weekly papers as their information sources.
What information sources did you use when switching/orienting to a new provider?
Respondents responsible for choice of internet provider or owning one or more mobile phone subscriptions who switched or orientated themselves towards a new provider
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "Van welke informatiebronnen heeft u gebruik gemaakt tijdens uw overstap/oriëntatie?"
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Netherlands Authority for Consumers and Markets. (April 4, 2019). What information sources did you use when switching/orienting to a new provider? [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/860366/information-sources-used-when-switching-provider/
Netherlands Authority for Consumers and Markets. "What information sources did you use when switching/orienting to a new provider?." Chart. April 4, 2019. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/860366/information-sources-used-when-switching-provider/
Netherlands Authority for Consumers and Markets. (2019). What information sources did you use when switching/orienting to a new provider?. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/860366/information-sources-used-when-switching-provider/
Netherlands Authority for Consumers and Markets. "What Information Sources Did You Use When Switching/Orienting to a New Provider?." Statista, Statista Inc., 4 Apr 2019, https://www.statista.com/statistics/860366/information-sources-used-when-switching-provider/
Netherlands Authority for Consumers and Markets, What information sources did you use when switching/orienting to a new provider? Statista, https://www.statista.com/statistics/860366/information-sources-used-when-switching-provider/ (last visited December 21, 2024)
What information sources did you use when switching/orienting to a new provider? [Graph], Netherlands Authority for Consumers and Markets, April 4, 2019. [Online]. Available: https://www.statista.com/statistics/860366/information-sources-used-when-switching-provider/
