The statistic displays the results of a survey regarding reasons of consumers in the Netherlands not to switch to another mobile operator in 2018. Participants were asked what reasons they had not to switch to another mobile operator. The majority of respondents indicated that they were staying with their current mobile network operator because they were satisfied with their operator. Over 70 percent of respondents indicated that this was their reason for not switching, whereas roughly six percent of respondents did not switch providers due to fears surrounding administrative difficulties and costs.
What were the reasons not to switch to another mobile operator?
respondents responsible for choice of internet provider or owning one or more mobile phone subscriptions and who did not switch to a new mobile operator or subscription
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: ''Wat waren voor u redenen om niet over te stappen naar een andere mobiele aanbieder?''
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Netherlands Authority for Consumers and Markets. (April 4, 2019). What were the reasons not to switch to another mobile operator? [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/859282/reasons-not-to-switch-to-another-mobile-operator-in-the-netherlands/
Netherlands Authority for Consumers and Markets. "What were the reasons not to switch to another mobile operator?." Chart. April 4, 2019. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/859282/reasons-not-to-switch-to-another-mobile-operator-in-the-netherlands/
Netherlands Authority for Consumers and Markets. (2019). What were the reasons not to switch to another mobile operator?. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/859282/reasons-not-to-switch-to-another-mobile-operator-in-the-netherlands/
Netherlands Authority for Consumers and Markets. "What Were The Reasons Not to Switch to Another Mobile Operator?." Statista, Statista Inc., 4 Apr 2019, https://www.statista.com/statistics/859282/reasons-not-to-switch-to-another-mobile-operator-in-the-netherlands/
Netherlands Authority for Consumers and Markets, What were the reasons not to switch to another mobile operator? Statista, https://www.statista.com/statistics/859282/reasons-not-to-switch-to-another-mobile-operator-in-the-netherlands/ (last visited December 21, 2024)
What were the reasons not to switch to another mobile operator? [Graph], Netherlands Authority for Consumers and Markets, April 4, 2019. [Online]. Available: https://www.statista.com/statistics/859282/reasons-not-to-switch-to-another-mobile-operator-in-the-netherlands/
