Preference of customer care chatbot personalities Japan 2017

Published by Statista Research Department, Oct 13, 2020
This statistic presents the results of a survey by LivePerson about preferences of customers on the personality of customer service chatbots in Japan in 2017. As of April 2017, the majority of respondents claimed to prefer chatbots having a formal personality.

Preference in the personality of customer care chatbots in Japan as of April 2017

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Release date

January 2018

Region

Japan

Survey time period

April 13 to18, 2017

Number of respondents

500 respondents

Method of interview

Online survey

Supplementary notes

Original question: "Of those who said yes or don't care: What type of personality would you prefer a chatbot to have?" This question refers to the previous survey question: "Would you prefer a customer service chatbot to have a name and a personality?"

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