This statistic presents the results of a survey by LivePerson about preferences of customers on the personality of customer service chatbots in Japan in 2017. As of April 2017, the majority of respondents claimed to prefer chatbots having a formal personality.
Preference in the personality of customer care chatbots in Japan as of April 2017
Characteristic
Share of respondents
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LivePerson. (January 9, 2018). Preference in the personality of customer care chatbots in Japan as of April 2017 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/830456/japan-preference-personality-customer-service-chatbot/
LivePerson. "Preference in the personality of customer care chatbots in Japan as of April 2017." Chart. January 9, 2018. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/830456/japan-preference-personality-customer-service-chatbot/
LivePerson. (2018). Preference in the personality of customer care chatbots in Japan as of April 2017. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/830456/japan-preference-personality-customer-service-chatbot/
LivePerson. "Preference in The Personality of Customer Care Chatbots in Japan as of April 2017." Statista, Statista Inc., 9 Jan 2018, https://www.statista.com/statistics/830456/japan-preference-personality-customer-service-chatbot/
LivePerson, Preference in the personality of customer care chatbots in Japan as of April 2017 Statista, https://www.statista.com/statistics/830456/japan-preference-personality-customer-service-chatbot/ (last visited August 25, 2024)
Preference in the personality of customer care chatbots in Japan as of April 2017 [Graph], LivePerson, January 9, 2018. [Online]. Available: https://www.statista.com/statistics/830456/japan-preference-personality-customer-service-chatbot/