This statistic presents the results of a survey by LivePerson about preferences of customers on customer service chatbots having a name and personality in Japan in 2017. As of April 2017, the majority or respondents claimed to prefer chatbots having a name and personality.
Preference on customer care chatbots having a name and personality in Japan as of April 2017
Characteristic
Share of respondents
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LivePerson. (January 9, 2018). Preference on customer care chatbots having a name and personality in Japan as of April 2017 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/830445/japan-attitude-towards-naming-customer-service-chatbot/
LivePerson. "Preference on customer care chatbots having a name and personality in Japan as of April 2017." Chart. January 9, 2018. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/830445/japan-attitude-towards-naming-customer-service-chatbot/
LivePerson. (2018). Preference on customer care chatbots having a name and personality in Japan as of April 2017. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/830445/japan-attitude-towards-naming-customer-service-chatbot/
LivePerson. "Preference on Customer Care Chatbots Having a Name and Personality in Japan as of April 2017." Statista, Statista Inc., 9 Jan 2018, https://www.statista.com/statistics/830445/japan-attitude-towards-naming-customer-service-chatbot/
LivePerson, Preference on customer care chatbots having a name and personality in Japan as of April 2017 Statista, https://www.statista.com/statistics/830445/japan-attitude-towards-naming-customer-service-chatbot/ (last visited August 25, 2024)
Preference on customer care chatbots having a name and personality in Japan as of April 2017 [Graph], LivePerson, January 9, 2018. [Online]. Available: https://www.statista.com/statistics/830445/japan-attitude-towards-naming-customer-service-chatbot/