Preference of customer care chatbot with a name Japan 2017

Published by Statista Research Department, Dec 19, 2022
This statistic presents the results of a survey by LivePerson about preferences of customers on customer service chatbots having a name and personality in Japan in 2017. As of April 2017, the majority or respondents claimed to prefer chatbots having a name and personality.

Preference on customer care chatbots having a name and personality in Japan as of April 2017

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Release date

January 2018

Region

Japan

Survey time period

April 13 to18, 2017

Number of respondents

500 respondents

Method of interview

Online survey

Supplementary notes

Original question: "Would you prefer a customer service chatbot to have a name and a personality?"

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