This statistic presents the results of a survey by LivePerson about the reasons for being transferred to a human after a misunderstanding with a chatbot in customer care according to customers in Japan in 2017. As of April 2017, the majority of respondents, about 41 percent, felt that a human would understand what they need.
Reasons for being transferred to a human in case of a misunderstanding with chatbots according to customers in Japan as of April 2017
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
LivePerson. (January 9, 2018). Reasons for being transferred to a human in case of a misunderstanding with chatbots according to customers in Japan as of April 2017 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/829769/japan-chatbot-misunderstanding-reasons-transfer-to-human/
LivePerson. "Reasons for being transferred to a human in case of a misunderstanding with chatbots according to customers in Japan as of April 2017." Chart. January 9, 2018. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/829769/japan-chatbot-misunderstanding-reasons-transfer-to-human/
LivePerson. (2018). Reasons for being transferred to a human in case of a misunderstanding with chatbots according to customers in Japan as of April 2017. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/829769/japan-chatbot-misunderstanding-reasons-transfer-to-human/
LivePerson. "Reasons for Being Transferred to a Human in Case of a Misunderstanding with Chatbots According to Customers in Japan as of April 2017." Statista, Statista Inc., 9 Jan 2018, https://www.statista.com/statistics/829769/japan-chatbot-misunderstanding-reasons-transfer-to-human/
LivePerson, Reasons for being transferred to a human in case of a misunderstanding with chatbots according to customers in Japan as of April 2017 Statista, https://www.statista.com/statistics/829769/japan-chatbot-misunderstanding-reasons-transfer-to-human/ (last visited November 21, 2024)
Reasons for being transferred to a human in case of a misunderstanding with chatbots according to customers in Japan as of April 2017 [Graph], LivePerson, January 9, 2018. [Online]. Available: https://www.statista.com/statistics/829769/japan-chatbot-misunderstanding-reasons-transfer-to-human/