This statistic presents the results of a survey by LivePerson about the reasons for being transferred to a human after a misunderstanding with a chatbot in customer care according to customers in Japan in 2017. As of April 2017, the majority of respondents, about 41 percent, felt that a human would understand what they need.
Reasons for being transferred to a human in case of a misunderstanding with chatbots according to customers in Japan as of April 2017
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LivePerson. (January 9, 2018). Reasons for being transferred to a human in case of a misunderstanding with chatbots according to customers in Japan as of April 2017 [Graph]. In Statista. Retrieved November 03, 2024, from https://www.statista.com/statistics/829769/japan-chatbot-misunderstanding-reasons-transfer-to-human/
LivePerson. "Reasons for being transferred to a human in case of a misunderstanding with chatbots according to customers in Japan as of April 2017." Chart. January 9, 2018. Statista. Accessed November 03, 2024. https://www.statista.com/statistics/829769/japan-chatbot-misunderstanding-reasons-transfer-to-human/
LivePerson. (2018). Reasons for being transferred to a human in case of a misunderstanding with chatbots according to customers in Japan as of April 2017. Statista. Statista Inc.. Accessed: November 03, 2024. https://www.statista.com/statistics/829769/japan-chatbot-misunderstanding-reasons-transfer-to-human/
LivePerson. "Reasons for Being Transferred to a Human in Case of a Misunderstanding with Chatbots According to Customers in Japan as of April 2017." Statista, Statista Inc., 9 Jan 2018, https://www.statista.com/statistics/829769/japan-chatbot-misunderstanding-reasons-transfer-to-human/
LivePerson, Reasons for being transferred to a human in case of a misunderstanding with chatbots according to customers in Japan as of April 2017 Statista, https://www.statista.com/statistics/829769/japan-chatbot-misunderstanding-reasons-transfer-to-human/ (last visited November 03, 2024)
Reasons for being transferred to a human in case of a misunderstanding with chatbots according to customers in Japan as of April 2017 [Graph], LivePerson, January 9, 2018. [Online]. Available: https://www.statista.com/statistics/829769/japan-chatbot-misunderstanding-reasons-transfer-to-human/