Chatbot usage supposedly reason Japan 2017

Published by Statista Research Department, Oct 13, 2020
This statistic presents the results of a survey by LivePerson about the reasons for companies to use chatbots in customer care according to customers in Japan as of April 2017. In the period examined, the majority of respondents, almost 55.2 percent, thought chatbots were there to provide faster/better service.

Reasons for companies to use chatbots in customer care according to customers in Japan as of April 2017

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Release date

January 2018

Region

Japan

Survey time period

April 13 to18, 2017

Number of respondents

500 respondents

Method of interview

Online survey

Supplementary notes

Original question: "If you need customer service and a chatbot answers, why do you suppose it's there?"

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