Chatbot usage attitude Japan 2017

Published by Statista Research Department, Oct 13, 2020
This statistic presents the results of a survey by LivePerson about the overall perception of chatbots in customer care in Japan as of April 2017. In the period examined, the majority of respondents, almost 58 percent, claimed to have a neutral attitude towards chatbots in customer care.

Overall perception of chatbots in customer care in Japan as of April 2017

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Release date

January 2018

Region

Japan

Survey time period

April 13 to18, 2017

Number of respondents

500 respondents

Method of interview

Online survey

Supplementary notes

Original question: "What is your overall perception of using a chatbot to talk to a company?"

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