This statistic presents the results of a survey by LivePerson about the overall perception of chatbots in customer care in Japan as of April 2017. In the period examined, the majority of respondents, almost 58 percent, claimed to have a neutral attitude towards chatbots in customer care.
Overall perception of chatbots in customer care in Japan as of April 2017
Characteristic
Share of respondents
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LivePerson. (January 9, 2018). Overall perception of chatbots in customer care in Japan as of April 2017 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/829735/japan-chatbot-overall-perception/
LivePerson. "Overall perception of chatbots in customer care in Japan as of April 2017." Chart. January 9, 2018. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/829735/japan-chatbot-overall-perception/
LivePerson. (2018). Overall perception of chatbots in customer care in Japan as of April 2017. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/829735/japan-chatbot-overall-perception/
LivePerson. "Overall Perception of Chatbots in Customer Care in Japan as of April 2017." Statista, Statista Inc., 9 Jan 2018, https://www.statista.com/statistics/829735/japan-chatbot-overall-perception/
LivePerson, Overall perception of chatbots in customer care in Japan as of April 2017 Statista, https://www.statista.com/statistics/829735/japan-chatbot-overall-perception/ (last visited July 22, 2024)
Overall perception of chatbots in customer care in Japan as of April 2017 [Graph], LivePerson, January 9, 2018. [Online]. Available: https://www.statista.com/statistics/829735/japan-chatbot-overall-perception/