This statistic presents the results of a survey by LivePerson about the acceptable response time using chatbots in customer care in Japan as of April 2017. In the period examined, about 24.6 percent of respondents would wait three minutes at most to chat with a representative, and still rate the customer service excellent.
Acceptable response time using chatbots in customer care in Japan as of April 2017
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Share of respondents
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LivePerson. (January 9, 2018). Acceptable response time using chatbots in customer care in Japan as of April 2017 [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/829720/japan-chatbot-response-speed-waiting-time/
LivePerson. "Acceptable response time using chatbots in customer care in Japan as of April 2017." Chart. January 9, 2018. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/829720/japan-chatbot-response-speed-waiting-time/
LivePerson. (2018). Acceptable response time using chatbots in customer care in Japan as of April 2017. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/829720/japan-chatbot-response-speed-waiting-time/
LivePerson. "Acceptable Response Time Using Chatbots in Customer Care in Japan as of April 2017." Statista, Statista Inc., 9 Jan 2018, https://www.statista.com/statistics/829720/japan-chatbot-response-speed-waiting-time/
LivePerson, Acceptable response time using chatbots in customer care in Japan as of April 2017 Statista, https://www.statista.com/statistics/829720/japan-chatbot-response-speed-waiting-time/ (last visited August 24, 2024)
Acceptable response time using chatbots in customer care in Japan as of April 2017 [Graph], LivePerson, January 9, 2018. [Online]. Available: https://www.statista.com/statistics/829720/japan-chatbot-response-speed-waiting-time/