Chatbot usage response time Japan 2017

Published by Statista Research Department, Dec 19, 2022
This statistic presents the results of a survey by LivePerson about the acceptable response time using chatbots in customer care in Japan as of April 2017. In the period examined, about 24.6 percent of respondents would wait three minutes at most to chat with a representative, and still rate the customer service excellent.

Acceptable response time using chatbots in customer care in Japan as of April 2017

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Release date

January 2018

Region

Japan

Survey time period

April 13 to18, 2017

Number of respondents

500 respondents

Method of interview

Online survey

Supplementary notes

Original question: "What is the longest you'd wait to chat with a representative, and still rate the customer service excellent?"

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