This statistic presents the percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector. Figures are based on the results of surveys of UK consumers conducted in July 2016 and July 2017. Over the time period observed, all sectors saw a decline in their respective customer experience score. The largest decrease was experienced in the logistics sector, where customer experience fell by 6 percent on the previous year.
Percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector
* Scores based on survey results of:
(Over) 10,000 UK consumers in July 2016, evaluating 287 brands.
10,042 UK consumers in July 2017, evaluating 295 brands.
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KPMG. (December 7, 2017). Percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/829363/customer-experience-score-change-by-sector-united-kingdom-uk/
KPMG. "Percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector." Chart. December 7, 2017. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/829363/customer-experience-score-change-by-sector-united-kingdom-uk/
KPMG. (2017). Percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/829363/customer-experience-score-change-by-sector-united-kingdom-uk/
KPMG. "Percentage Change in The Customer Experience Excellence (Cee) Score of Brands in The United Kingdom (Uk) from 2016 to 2017, by Sector." Statista, Statista Inc., 7 Dec 2017, https://www.statista.com/statistics/829363/customer-experience-score-change-by-sector-united-kingdom-uk/
KPMG, Percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector Statista, https://www.statista.com/statistics/829363/customer-experience-score-change-by-sector-united-kingdom-uk/ (last visited December 30, 2024)
Percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector [Graph], KPMG, December 7, 2017. [Online]. Available: https://www.statista.com/statistics/829363/customer-experience-score-change-by-sector-united-kingdom-uk/
