This statistic shows the American Customer Satisfaction Index (ACSI®) scores for consumer shipping companies in the United States from 2017 through 2024. In 2024, the ACSI® score for FedEx stood at 80, an increase from 76 in 2023.
American Customer Satisfaction Index scores for consumer shipping companies in the United States from 2017 to 2024
The American Customer Satisfaction Index (ACSI®) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI® is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Figures prior to 2021 were taken from previous reports.
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ACSI®. (January 30, 2024). American Customer Satisfaction Index scores for consumer shipping companies in the United States from 2017 to 2024 [Graph]. In Statista. Retrieved November 17, 2024, from https://www.statista.com/statistics/827414/us-customer-satisfaction-index-consumer-shipping/
ACSI®. "American Customer Satisfaction Index scores for consumer shipping companies in the United States from 2017 to 2024." Chart. January 30, 2024. Statista. Accessed November 17, 2024. https://www.statista.com/statistics/827414/us-customer-satisfaction-index-consumer-shipping/
ACSI®. (2024). American Customer Satisfaction Index scores for consumer shipping companies in the United States from 2017 to 2024. Statista. Statista Inc.. Accessed: November 17, 2024. https://www.statista.com/statistics/827414/us-customer-satisfaction-index-consumer-shipping/
ACSI®. "American Customer Satisfaction Index Scores for Consumer Shipping Companies in The United States from 2017 to 2024." Statista, Statista Inc., 30 Jan 2024, https://www.statista.com/statistics/827414/us-customer-satisfaction-index-consumer-shipping/
ACSI®, American Customer Satisfaction Index scores for consumer shipping companies in the United States from 2017 to 2024 Statista, https://www.statista.com/statistics/827414/us-customer-satisfaction-index-consumer-shipping/ (last visited November 17, 2024)
American Customer Satisfaction Index scores for consumer shipping companies in the United States from 2017 to 2024 [Graph], ACSI®, January 30, 2024. [Online]. Available: https://www.statista.com/statistics/827414/us-customer-satisfaction-index-consumer-shipping/
