This statistic presents the results of a survey conducted in Italy in 2016 among insurance intermediaries. The aim of the survey was to find out how the insurance agents are trying to adapt in a changing technological and normative environment and which tools they are using in order to offer their clients solutions that meet their needs. According to data, 55 percent of the interviewed agents declared they made use of CRM software. Other 51 percent of them claimed they used CRM system combined with external data sources (data warehousing). Only 12 percent of the respondents were providing mobile apps to their customers.
What kind of tools do you use in order to identify and analyze customer needs?
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SCS Consulting. (November 17, 2016). What kind of tools do you use in order to identify and analyze customer needs? [Graph]. In Statista. Retrieved December 31, 2024, from https://www.statista.com/statistics/826091/tools-used-by-insurance-agents-to-understand-client-needs-in-italy/
SCS Consulting. "What kind of tools do you use in order to identify and analyze customer needs?." Chart. November 17, 2016. Statista. Accessed December 31, 2024. https://www.statista.com/statistics/826091/tools-used-by-insurance-agents-to-understand-client-needs-in-italy/
SCS Consulting. (2016). What kind of tools do you use in order to identify and analyze customer needs?. Statista. Statista Inc.. Accessed: December 31, 2024. https://www.statista.com/statistics/826091/tools-used-by-insurance-agents-to-understand-client-needs-in-italy/
SCS Consulting. "What Kind of Tools Do You Use in Order to Identify and Analyze Customer Needs?." Statista, Statista Inc., 17 Nov 2016, https://www.statista.com/statistics/826091/tools-used-by-insurance-agents-to-understand-client-needs-in-italy/
SCS Consulting, What kind of tools do you use in order to identify and analyze customer needs? Statista, https://www.statista.com/statistics/826091/tools-used-by-insurance-agents-to-understand-client-needs-in-italy/ (last visited December 31, 2024)
What kind of tools do you use in order to identify and analyze customer needs? [Graph], SCS Consulting, November 17, 2016. [Online]. Available: https://www.statista.com/statistics/826091/tools-used-by-insurance-agents-to-understand-client-needs-in-italy/
