Frequency of online order returns in the U.S. 2022

Published by Statista Research Department, Mar 24, 2025
A 2022 survey revealed that more than half (54 percent) of U.S. consumers made a return less than 10 percent of the times they shopped online. In addition, the survey revealed that nearly a quarter (22 percent) of respondents stated that they have never returned an e-commerce purchase.

Frequency of online purchase returns in the United States in 2022

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Statistic: Frequency of online purchase returns in the United States in 2022

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Release date

November 2022

Region

United States

Survey time period

October 6 to 8, 2022

Number of respondents

1,320 respondents

Age group

18 years and older

Method of interview

Online survey

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