This statistic presents the results of a survey conducted in September 2017 about the level of customer satisfaction with mail delivery services of the Japan Post Group. In the examined period, the largest share of respondents, almost 38 percent, claimed to be moderately satisfied with the JP Group's mail delivery services.
Level of customer satisfaction with mail delivery services of the Japan Post Group as of September 2017
individuals who use the post office (including ATMs) more than once a month and used mail such as Yu-Pack or letter in the past year
Method of interview
Online survey
Supplementary notes
Original question: "How satisfied are you overall with mail delivery services at
post offices for such items as letters, postcards, direct
marketing and catalogs?"
Graph figures have been rounded to one decimal place, so the total response rate may not add to 100.0%.
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Japan Post Holdings. (July 1, 2018). Level of customer satisfaction with mail delivery services of the Japan Post Group as of September 2017 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/823637/japan-post-group-customer-satisfaction-mail-delivery-services/
Japan Post Holdings. "Level of customer satisfaction with mail delivery services of the Japan Post Group as of September 2017." Chart. July 1, 2018. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/823637/japan-post-group-customer-satisfaction-mail-delivery-services/
Japan Post Holdings. (2018). Level of customer satisfaction with mail delivery services of the Japan Post Group as of September 2017. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/823637/japan-post-group-customer-satisfaction-mail-delivery-services/
Japan Post Holdings. "Level of Customer Satisfaction with Mail Delivery Services of The Japan Post Group as of September 2017." Statista, Statista Inc., 1 Jul 2018, https://www.statista.com/statistics/823637/japan-post-group-customer-satisfaction-mail-delivery-services/
Japan Post Holdings, Level of customer satisfaction with mail delivery services of the Japan Post Group as of September 2017 Statista, https://www.statista.com/statistics/823637/japan-post-group-customer-satisfaction-mail-delivery-services/ (last visited December 22, 2024)
Level of customer satisfaction with mail delivery services of the Japan Post Group as of September 2017 [Graph], Japan Post Holdings, July 1, 2018. [Online]. Available: https://www.statista.com/statistics/823637/japan-post-group-customer-satisfaction-mail-delivery-services/
