JP Group's customer satisfaction with post offices services 2017

Level of customer satisfaction with post offices and counters of the Japan Post Group as of September 2017

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Release date

July 2018

Region

Japan

Survey time period

September 9 to 20, 2017

Number of respondents

4,155 respondents

Age group

20 years and older

Special properties

individuals who use the post office (including ATMs) more than once a month

Method of interview

Online survey

Supplementary notes

Original question: "How satisfied are you overall with the post office network and response at counters?"

Graph figures have been rounded to one decimal place, so the total response rate may not add to 100.0%.

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