The statistic shown above illustrates the online retailers' use of live chat options in Belgium in 2017. Roughly three-quarter of the respondents taking part in this survey said their webshop did not have a live chat option. On the other hand, five percent of the participants said to be available for questions 24/7.
As an online retailer, are you available to customers via live chat?*
* This question was phrased by the source as follows: "Ben je via livechat bereikbaar voor klanten?" (English: Are you available to customers via live chat?) The source does not specify the date of the survey or research method.
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Twinkle.be. (December 4, 2017). As an online retailer, are you available to customers via live chat?* [Graph]. In Statista. Retrieved October 19, 2024, from https://www.statista.com/statistics/823543/online-retailers-use-of-live-chat-options-in-belgium/
Twinkle.be. "As an online retailer, are you available to customers via live chat?*." Chart. December 4, 2017. Statista. Accessed October 19, 2024. https://www.statista.com/statistics/823543/online-retailers-use-of-live-chat-options-in-belgium/
Twinkle.be. (2017). As an online retailer, are you available to customers via live chat?*. Statista. Statista Inc.. Accessed: October 19, 2024. https://www.statista.com/statistics/823543/online-retailers-use-of-live-chat-options-in-belgium/
Twinkle.be. "As An Online Retailer, Are You Available to Customers via Live Chat?*." Statista, Statista Inc., 4 Dec 2017, https://www.statista.com/statistics/823543/online-retailers-use-of-live-chat-options-in-belgium/
Twinkle.be, As an online retailer, are you available to customers via live chat?* Statista, https://www.statista.com/statistics/823543/online-retailers-use-of-live-chat-options-in-belgium/ (last visited October 19, 2024)
As an online retailer, are you available to customers via live chat?* [Graph], Twinkle.be, December 4, 2017. [Online]. Available: https://www.statista.com/statistics/823543/online-retailers-use-of-live-chat-options-in-belgium/