Response time in customer service by communication channel U.S. 2017

Published by

Jul 6, 2022

This statistic shows the response time customers in the United States expect to receive responses as of November 2017, by communication channel. During the survey, 75 percent of the respondents stated that they expect to receive an instant response when communicating via chatbots.

How soon would you expect to get a response on each of these channels?

Characteristic	Instant response	Within 24 hours	After 24 hours
-	-	-	-
-	-	-	-
-	-	-	-
-	-	-	-
-	-	-	-
-	-	-	-
-	-	-	-
-	-	-	-
-	-	-	-

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Release date

January 2018

More information

Region

United States

Survey time period

October 30 to November 6, 2017

Number of respondents

1,051 respondents

Age group

18-64 years

Supplementary notes

Multiple answers were possible.

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