This statistic shows the response time customers in the United States expect to receive responses as of November 2017, by communication channel. During the survey, 75 percent of the respondents stated that they expect to receive an instant response when communicating via chatbots.
How soon would you expect to get a response on each of these channels?
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Drift. (January 22, 2018). How soon would you expect to get a response on each of these channels? [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/818900/customer-service-response-time-by-communication-channel/
Drift. "How soon would you expect to get a response on each of these channels?." Chart. January 22, 2018. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/818900/customer-service-response-time-by-communication-channel/
Drift. (2018). How soon would you expect to get a response on each of these channels?. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/818900/customer-service-response-time-by-communication-channel/
Drift. "How Soon Would You Expect to Get a Response on Each of These Channels?." Statista, Statista Inc., 22 Jan 2018, https://www.statista.com/statistics/818900/customer-service-response-time-by-communication-channel/
Drift, How soon would you expect to get a response on each of these channels? Statista, https://www.statista.com/statistics/818900/customer-service-response-time-by-communication-channel/ (last visited November 21, 2024)
How soon would you expect to get a response on each of these channels? [Graph], Drift, January 22, 2018. [Online]. Available: https://www.statista.com/statistics/818900/customer-service-response-time-by-communication-channel/
