Customer live chat duration worldwide by industry 2020-2023

Published by
Raphael Bohne,
Nov 9, 2024

In 2022, the industry with the longest customer live chat duration worldwide was transportation, with the average call length being roughly 24 minutes. The industry with the shortest customer live chat duration in 2023 was iGaming. The average call length in this industry was just over six minutes.

Customer live chat duration worldwide from 2020 to 2023, by industry (in seconds)

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Release date

January 2024

Region

Worldwide

Survey time period

2020 to 2023

Supplementary notes

In 2020, government was combined with non-profit. As of 2021, they are separate industries.
Insurance was added as an industry in 2022.
Construction and iGaming were added as industries in 2023.

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