In 2022, the industry with the longest customer live chat duration worldwide was business and wholesale services, with the average call length being roughly 26 minutes. The industry with the shortest customer live chat duration in both between 2020 and 2022 was in media, entertainment, and recreation. In 2022, the average call length in this industry was almost seven minutes.
Customer live chat duration worldwide from 2020 to 2022, by industry
(in seconds)
Industry
2020
2021
2022
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Comm100. (January 18, 2023). Customer live chat duration worldwide from 2020 to 2022, by industry (in seconds) [Graph]. In Statista. Retrieved July 23, 2024, from https://www.statista.com/statistics/818710/customer-live-chat-duration-worldwide-by-industry/
Comm100. "Customer live chat duration worldwide from 2020 to 2022, by industry (in seconds)." Chart. January 18, 2023. Statista. Accessed July 23, 2024. https://www.statista.com/statistics/818710/customer-live-chat-duration-worldwide-by-industry/
Comm100. (2023). Customer live chat duration worldwide from 2020 to 2022, by industry (in seconds). Statista. Statista Inc.. Accessed: July 23, 2024. https://www.statista.com/statistics/818710/customer-live-chat-duration-worldwide-by-industry/
Comm100. "Customer Live Chat Duration Worldwide from 2020 to 2022, by Industry (in Seconds)." Statista, Statista Inc., 18 Jan 2023, https://www.statista.com/statistics/818710/customer-live-chat-duration-worldwide-by-industry/
Comm100, Customer live chat duration worldwide from 2020 to 2022, by industry (in seconds) Statista, https://www.statista.com/statistics/818710/customer-live-chat-duration-worldwide-by-industry/ (last visited July 23, 2024)
Customer live chat duration worldwide from 2020 to 2022, by industry (in seconds) [Graph], Comm100, January 18, 2023. [Online]. Available: https://www.statista.com/statistics/818710/customer-live-chat-duration-worldwide-by-industry/