Customer live chat duration worldwide 2016-2022

Published by
Raphael Bohne,
Nov 9, 2024
In 2022, customer support live chats lasted on average 713 seconds (or 11 minutes and 53 seconds). This represented an increase compared to 2021, when live chats were approximately 45 seconds shorter.

Customer live chat duration worldwide from 2016 to 2022 (in seconds)

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Release date

January 2023

Region

Worldwide

Survey time period

2016 to 2022

Supplementary notes

Values prior to 2022 were taken from previous editions.

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