Live chat: customer satisfaction rate worldwide 2015-2022

Published by
Raphael Bohne,
Nov 9, 2024
Between 2015 and 2022, the global customer satisfaction rate of live chat users fluctuated slightly, peaking in 2020 with approximately 86 percent of customers responding as satisfied. In 2017, customers reported the lowest satisfaction rating in this time period, with a rate of almost 81 percent.

Global customer satisfaction rate with live chat usage from 2015 to 2022

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Release date

January 2023

Region

Worldwide

Survey time period

2015 to 2022

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Call center services industry in the U.S.Mobile communicationsMobile communications in the United States
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