Between 2015 and 2022, the global customer satisfaction rate of live chat users fluctuated slightly, peaking in 2020 with approximately 86 percent of customers responding as satisfied. In 2017, customers reported the lowest satisfaction rating in this time period, with a rate of almost 81 percent.
Global customer satisfaction rate with live chat usage from 2015 to 2022
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Customer satisfaction rate
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Comm100. (January 18, 2023). Global customer satisfaction rate with live chat usage from 2015 to 2022 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/818590/customer-satisfaction-rate-with-live-chat-worldwide/
Comm100. "Global customer satisfaction rate with live chat usage from 2015 to 2022." Chart. January 18, 2023. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/818590/customer-satisfaction-rate-with-live-chat-worldwide/
Comm100. (2023). Global customer satisfaction rate with live chat usage from 2015 to 2022. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/818590/customer-satisfaction-rate-with-live-chat-worldwide/
Comm100. "Global Customer Satisfaction Rate with Live Chat Usage from 2015 to 2022." Statista, Statista Inc., 18 Jan 2023, https://www.statista.com/statistics/818590/customer-satisfaction-rate-with-live-chat-worldwide/
Comm100, Global customer satisfaction rate with live chat usage from 2015 to 2022 Statista, https://www.statista.com/statistics/818590/customer-satisfaction-rate-with-live-chat-worldwide/ (last visited July 22, 2024)
Global customer satisfaction rate with live chat usage from 2015 to 2022 [Graph], Comm100, January 18, 2023. [Online]. Available: https://www.statista.com/statistics/818590/customer-satisfaction-rate-with-live-chat-worldwide/