Among the communication channels customers use to resolve customer service issues in the United States, phone calls remain the preferred channel, according to a survey conducted in 2022. During the survey, 54 percent of respondents in the United States stated that they prefer phone calls to resolve customer service problems.
Communication channels customers prefer to use to resolve customer service issues in the United States in 2022
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The Northridge Group. (November 22, 2022). Communication channels customers prefer to use to resolve customer service issues in the United States in 2022 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/818566/preferred-channels-customer-service-issues-united-states/
The Northridge Group. "Communication channels customers prefer to use to resolve customer service issues in the United States in 2022." Chart. November 22, 2022. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/818566/preferred-channels-customer-service-issues-united-states/
The Northridge Group. (2022). Communication channels customers prefer to use to resolve customer service issues in the United States in 2022. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/818566/preferred-channels-customer-service-issues-united-states/
The Northridge Group. "Communication Channels Customers Prefer to Use to Resolve Customer Service Issues in The United States in 2022." Statista, Statista Inc., 22 Nov 2022, https://www.statista.com/statistics/818566/preferred-channels-customer-service-issues-united-states/
The Northridge Group, Communication channels customers prefer to use to resolve customer service issues in the United States in 2022 Statista, https://www.statista.com/statistics/818566/preferred-channels-customer-service-issues-united-states/ (last visited December 21, 2024)
Communication channels customers prefer to use to resolve customer service issues in the United States in 2022 [Graph], The Northridge Group, November 22, 2022. [Online]. Available: https://www.statista.com/statistics/818566/preferred-channels-customer-service-issues-united-states/
