This statistic shows the share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017. During the survey in 2017, 26 percent of the respondents stated that they prefer to contact customer service via email.
Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017
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The Northridge Group. (July 31, 2017). Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017 [Graph]. In Statista. Retrieved November 17, 2024, from https://www.statista.com/statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/
The Northridge Group. "Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017." Chart. July 31, 2017. Statista. Accessed November 17, 2024. https://www.statista.com/statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/
The Northridge Group. (2017). Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017. Statista. Statista Inc.. Accessed: November 17, 2024. https://www.statista.com/statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/
The Northridge Group. "Share of Customers in The United States by Their Most Preferred Channel of Contacting a Company to Solve a Customer Service Issue from 2015 to 2017." Statista, Statista Inc., 31 Jul 2017, https://www.statista.com/statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/
The Northridge Group, Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017 Statista, https://www.statista.com/statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/ (last visited November 17, 2024)
Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017 [Graph], The Northridge Group, July 31, 2017. [Online]. Available: https://www.statista.com/statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/
