This statistic shows how long customers in the United States wait before contacting the same company using another channel or method of contact when customer service issues were not adequately addressed as of April 2017. During the survey, 39 percent of the respondents stated that they typically wait for a day before contacting the same company using another communication channel.
If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel?
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This question was phrased by the source as follows: "If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel or method of contact?"
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The Northridge Group. (July 31, 2017). If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel? [Graph]. In Statista. Retrieved April 18, 2025, from https://www.statista.com/statistics/818549/customers-waiting-time-before-contacting-companies-using-another-channel-us/
The Northridge Group. "If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel?." Chart. July 31, 2017. Statista. Accessed April 18, 2025. https://www.statista.com/statistics/818549/customers-waiting-time-before-contacting-companies-using-another-channel-us/
The Northridge Group. (2017). If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel?. Statista. Statista Inc.. Accessed: April 18, 2025. https://www.statista.com/statistics/818549/customers-waiting-time-before-contacting-companies-using-another-channel-us/
The Northridge Group. "If Your Customer Service Issue or Inquiry Isn’t Adequately Addressed, How Long Do You Wait before You Contact The Same Company Using Another Channel?." Statista, Statista Inc., 31 Jul 2017, https://www.statista.com/statistics/818549/customers-waiting-time-before-contacting-companies-using-another-channel-us/
The Northridge Group, If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel? Statista, https://www.statista.com/statistics/818549/customers-waiting-time-before-contacting-companies-using-another-channel-us/ (last visited April 18, 2025)
If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel? [Graph], The Northridge Group, July 31, 2017. [Online]. Available: https://www.statista.com/statistics/818549/customers-waiting-time-before-contacting-companies-using-another-channel-us/
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