This statistic shows the number of times customers in the United States typically need to engage with a company before a customer service issue or inquiry is resolved as of April 2017, by communication channel. During the survey, 27 percent of the respondents stated that they typically need to engage with companies two times via phone before their issue or inquiry is resolved.
How many times do you typically need to engage with a company on the following channels before a customer service issue or inquiry is resolved?
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The Northridge Group. (July 31, 2017). How many times do you typically need to engage with a company on the following channels before a customer service issue or inquiry is resolved? [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/816756/contact-times-it-takes-for-customer-service-to-resolve-issues-by-channel-us/
The Northridge Group. "How many times do you typically need to engage with a company on the following channels before a customer service issue or inquiry is resolved?." Chart. July 31, 2017. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/816756/contact-times-it-takes-for-customer-service-to-resolve-issues-by-channel-us/
The Northridge Group. (2017). How many times do you typically need to engage with a company on the following channels before a customer service issue or inquiry is resolved?. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/816756/contact-times-it-takes-for-customer-service-to-resolve-issues-by-channel-us/
The Northridge Group. "How Many times Do You Typically Need to Engage with a Company on The following Channels before a Customer Service Issue or Inquiry Is Resolved?." Statista, Statista Inc., 31 Jul 2017, https://www.statista.com/statistics/816756/contact-times-it-takes-for-customer-service-to-resolve-issues-by-channel-us/
The Northridge Group, How many times do you typically need to engage with a company on the following channels before a customer service issue or inquiry is resolved? Statista, https://www.statista.com/statistics/816756/contact-times-it-takes-for-customer-service-to-resolve-issues-by-channel-us/ (last visited December 21, 2024)
How many times do you typically need to engage with a company on the following channels before a customer service issue or inquiry is resolved? [Graph], The Northridge Group, July 31, 2017. [Online]. Available: https://www.statista.com/statistics/816756/contact-times-it-takes-for-customer-service-to-resolve-issues-by-channel-us/
