This statistic shows the share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017. During the survey, 36 percent of the respondents stated that they feel more satisfied and committed to their job when their contact center uses chatbots for customer service.
Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017
Characteristic
Share of respondents
I'll be handling less mundane questions and applying my intellect
44%
I will feel more satisfied and committed to my job
36%
Will give me a certain degree of autonomy and responsibility
35%
0%5%10%15%20%25%30%35%40%45%50%
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The question was phrased by the source as follows: "Please tell us how likely you feel each of the following results would be if the customer support center or customer service center where you currently work started to use chatbot technology to help handle the most frequently asked".
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Aspect. (August 17, 2017). Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017 [Graph]. In Statista. Retrieved April 24, 2025, from https://www.statista.com/statistics/816117/customer-service-agents-opinion-about-usage-of-chatbots-for-customer-service-us/
Aspect. "Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017." Chart. August 17, 2017. Statista. Accessed April 24, 2025. https://www.statista.com/statistics/816117/customer-service-agents-opinion-about-usage-of-chatbots-for-customer-service-us/
Aspect. (2017). Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017. Statista. Statista Inc.. Accessed: April 24, 2025. https://www.statista.com/statistics/816117/customer-service-agents-opinion-about-usage-of-chatbots-for-customer-service-us/
Aspect. "Share of Customer Service Agents by Their Opinion about Their Contact Center Using Chatbots for Customer Service as of March 2017." Statista, Statista Inc., 17 Aug 2017, https://www.statista.com/statistics/816117/customer-service-agents-opinion-about-usage-of-chatbots-for-customer-service-us/
Aspect, Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017 Statista, https://www.statista.com/statistics/816117/customer-service-agents-opinion-about-usage-of-chatbots-for-customer-service-us/ (last visited April 24, 2025)
Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017 [Graph], Aspect, August 17, 2017. [Online]. Available: https://www.statista.com/statistics/816117/customer-service-agents-opinion-about-usage-of-chatbots-for-customer-service-us/
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