This statistic shows the share of customer service representatives who think customer questions and issues are easy to handle as of March 2017, by contact center size. During the survey, 40 percent of the respondents working at contact center with over 1,000 agents, stated that they think customer questions and issues are easy to handle.
Share of customer service representatives who think customer questions and issues are easy to handle as of March 2017, by contact center size
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Share of customer service representatives who think customer questions and issues are easy to handle as of March 2017, by contact center size
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Multiple answers were possible.
This question was phrased by the source as follows: "Thinking about the total number of customer questions and issues you handle in a typical week as a customer service representative, what percentage would you say are “easy”, “moderate” and “complex”?".
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Aspect. (August 17, 2017). Share of customer service representatives who think customer questions and issues are easy to handle as of March 2017, by contact center size [Graph]. In Statista. Retrieved May 16, 2025, from https://www.statista.com/statistics/816010/customer-service-agents-who-think-customer-questions-are-easy-by-size-us/
Aspect. "Share of customer service representatives who think customer questions and issues are easy to handle as of March 2017, by contact center size." Chart. August 17, 2017. Statista. Accessed May 16, 2025. https://www.statista.com/statistics/816010/customer-service-agents-who-think-customer-questions-are-easy-by-size-us/
Aspect. (2017). Share of customer service representatives who think customer questions and issues are easy to handle as of March 2017, by contact center size. Statista. Statista Inc.. Accessed: May 16, 2025. https://www.statista.com/statistics/816010/customer-service-agents-who-think-customer-questions-are-easy-by-size-us/
Aspect. "Share of Customer Service Representatives Who Think Customer Questions and Issues Are Easy to Handle as of March 2017, by Contact Center Size." Statista, Statista Inc., 17 Aug 2017, https://www.statista.com/statistics/816010/customer-service-agents-who-think-customer-questions-are-easy-by-size-us/
Aspect, Share of customer service representatives who think customer questions and issues are easy to handle as of March 2017, by contact center size Statista, https://www.statista.com/statistics/816010/customer-service-agents-who-think-customer-questions-are-easy-by-size-us/ (last visited May 16, 2025)
Share of customer service representatives who think customer questions and issues are easy to handle as of March 2017, by contact center size [Graph], Aspect, August 17, 2017. [Online]. Available: https://www.statista.com/statistics/816010/customer-service-agents-who-think-customer-questions-are-easy-by-size-us/
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