According to a survey conducted in 2020, the share of customers in the United States who did more business with companies due to good customer service reached 60 percent. This represents a decrease compared to 2017, when 68 percent of the respondents stated that they did more business with companies due to good customer service.
Share of customers in the United States who did more business with companies due to good customer service from 2017 to 2020
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Aspect. (September 1, 2020). Share of customers in the United States who did more business with companies due to good customer service from 2017 to 2020 [Graph]. In Statista. Retrieved December 18, 2024, from https://www.statista.com/statistics/815681/customers-who-did-more-business-with-companies-due-to-good-customer-service-us/
Aspect. "Share of customers in the United States who did more business with companies due to good customer service from 2017 to 2020." Chart. September 1, 2020. Statista. Accessed December 18, 2024. https://www.statista.com/statistics/815681/customers-who-did-more-business-with-companies-due-to-good-customer-service-us/
Aspect. (2020). Share of customers in the United States who did more business with companies due to good customer service from 2017 to 2020. Statista. Statista Inc.. Accessed: December 18, 2024. https://www.statista.com/statistics/815681/customers-who-did-more-business-with-companies-due-to-good-customer-service-us/
Aspect. "Share of Customers in The United States Who Did More Business with Companies Due to Good Customer Service from 2017 to 2020." Statista, Statista Inc., 1 Sep 2020, https://www.statista.com/statistics/815681/customers-who-did-more-business-with-companies-due-to-good-customer-service-us/
Aspect, Share of customers in the United States who did more business with companies due to good customer service from 2017 to 2020 Statista, https://www.statista.com/statistics/815681/customers-who-did-more-business-with-companies-due-to-good-customer-service-us/ (last visited December 18, 2024)
Share of customers in the United States who did more business with companies due to good customer service from 2017 to 2020 [Graph], Aspect, September 1, 2020. [Online]. Available: https://www.statista.com/statistics/815681/customers-who-did-more-business-with-companies-due-to-good-customer-service-us/
