This statistic shows the share of customers in the United States who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation. During the survey, 76 percent of the respondents, who belong to the Generation X, stated that they still want to be able to connect with a live agent when interacting with a chatbot.
Share of customers who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Aspect. (January 23, 2018). Share of customers who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation [Graph]. In Statista. Retrieved November 05, 2024, from https://www.statista.com/statistics/815657/chatbot-users-who-still-want-to-be-able-to-connect-to-a-live-agent-by-generation-us/
Aspect. "Share of customers who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation." Chart. January 23, 2018. Statista. Accessed November 05, 2024. https://www.statista.com/statistics/815657/chatbot-users-who-still-want-to-be-able-to-connect-to-a-live-agent-by-generation-us/
Aspect. (2018). Share of customers who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation. Statista. Statista Inc.. Accessed: November 05, 2024. https://www.statista.com/statistics/815657/chatbot-users-who-still-want-to-be-able-to-connect-to-a-live-agent-by-generation-us/
Aspect. "Share of Customers Who Still Want to Be Able to Connect with a Live Agent When Interacting with a Chatbot in 2017, by Generation." Statista, Statista Inc., 23 Jan 2018, https://www.statista.com/statistics/815657/chatbot-users-who-still-want-to-be-able-to-connect-to-a-live-agent-by-generation-us/
Aspect, Share of customers who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation Statista, https://www.statista.com/statistics/815657/chatbot-users-who-still-want-to-be-able-to-connect-to-a-live-agent-by-generation-us/ (last visited November 05, 2024)
Share of customers who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation [Graph], Aspect, January 23, 2018. [Online]. Available: https://www.statista.com/statistics/815657/chatbot-users-who-still-want-to-be-able-to-connect-to-a-live-agent-by-generation-us/