This statistic shows the share of customers in the United States who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation. During the survey, 76 percent of the respondents, who belong to the Generation X, stated that they still want to be able to connect with a live agent when interacting with a chatbot.
Share of customers who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation
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Share of customers who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation
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Aspect. (January 23, 2018). Share of customers who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation [Graph]. In Statista. Retrieved May 02, 2025, from https://www.statista.com/statistics/815657/chatbot-users-who-still-want-to-be-able-to-connect-to-a-live-agent-by-generation-us/
Aspect. "Share of customers who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation." Chart. January 23, 2018. Statista. Accessed May 02, 2025. https://www.statista.com/statistics/815657/chatbot-users-who-still-want-to-be-able-to-connect-to-a-live-agent-by-generation-us/
Aspect. (2018). Share of customers who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation. Statista. Statista Inc.. Accessed: May 02, 2025. https://www.statista.com/statistics/815657/chatbot-users-who-still-want-to-be-able-to-connect-to-a-live-agent-by-generation-us/
Aspect. "Share of Customers Who Still Want to Be Able to Connect with a Live Agent When Interacting with a Chatbot in 2017, by Generation." Statista, Statista Inc., 23 Jan 2018, https://www.statista.com/statistics/815657/chatbot-users-who-still-want-to-be-able-to-connect-to-a-live-agent-by-generation-us/
Aspect, Share of customers who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation Statista, https://www.statista.com/statistics/815657/chatbot-users-who-still-want-to-be-able-to-connect-to-a-live-agent-by-generation-us/ (last visited May 02, 2025)
Share of customers who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation [Graph], Aspect, January 23, 2018. [Online]. Available: https://www.statista.com/statistics/815657/chatbot-users-who-still-want-to-be-able-to-connect-to-a-live-agent-by-generation-us/
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