This statistic shows the share of customers in the United States who found their customer service experience good in 2016 and 2017, by communication channel. During the survey in 2017, 77 percent of the respondents stated that they had a good experience with text-based intelligent assistants.
How would you rate your overall experience with the following customer service communication channels?
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Aspect. (January 23, 2018). How would you rate your overall experience with the following customer service communication channels? [Graph]. In Statista. Retrieved December 03, 2024, from https://www.statista.com/statistics/815634/customers-who-found-their-customer-service-experience-good-by-channel-us/
Aspect. "How would you rate your overall experience with the following customer service communication channels?." Chart. January 23, 2018. Statista. Accessed December 03, 2024. https://www.statista.com/statistics/815634/customers-who-found-their-customer-service-experience-good-by-channel-us/
Aspect. (2018). How would you rate your overall experience with the following customer service communication channels?. Statista. Statista Inc.. Accessed: December 03, 2024. https://www.statista.com/statistics/815634/customers-who-found-their-customer-service-experience-good-by-channel-us/
Aspect. "How Would You Rate Your Overall Experience with The following Customer Service Communication Channels?." Statista, Statista Inc., 23 Jan 2018, https://www.statista.com/statistics/815634/customers-who-found-their-customer-service-experience-good-by-channel-us/
Aspect, How would you rate your overall experience with the following customer service communication channels? Statista, https://www.statista.com/statistics/815634/customers-who-found-their-customer-service-experience-good-by-channel-us/ (last visited December 03, 2024)
How would you rate your overall experience with the following customer service communication channels? [Graph], Aspect, January 23, 2018. [Online]. Available: https://www.statista.com/statistics/815634/customers-who-found-their-customer-service-experience-good-by-channel-us/
