This statistic shows the share of customers in the United States who contacted customer service via voice channels from 2015 to 2020. During the 2020 survey, 43 percent of the respondents stated that they prefer to interact with customer service using voice channels. An increase of nine percentage points compared to 2018
Use of voice in customer service in the United States from 2015 to 2020
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Aspect. (September 1, 2020). Use of voice in customer service in the United States from 2015 to 2020 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/815615/customers-who-contacted-customer-service-via-voice-channels-us/
Aspect. "Use of voice in customer service in the United States from 2015 to 2020." Chart. September 1, 2020. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/815615/customers-who-contacted-customer-service-via-voice-channels-us/
Aspect. (2020). Use of voice in customer service in the United States from 2015 to 2020. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/815615/customers-who-contacted-customer-service-via-voice-channels-us/
Aspect. "Use of Voice in Customer Service in The United States from 2015 to 2020." Statista, Statista Inc., 1 Sep 2020, https://www.statista.com/statistics/815615/customers-who-contacted-customer-service-via-voice-channels-us/
Aspect, Use of voice in customer service in the United States from 2015 to 2020 Statista, https://www.statista.com/statistics/815615/customers-who-contacted-customer-service-via-voice-channels-us/ (last visited December 22, 2024)
Use of voice in customer service in the United States from 2015 to 2020 [Graph], Aspect, September 1, 2020. [Online]. Available: https://www.statista.com/statistics/815615/customers-who-contacted-customer-service-via-voice-channels-us/
