This statistic shows the share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2020. In 2020, 58 percent of customers stated that they contacted customer service in the past month.
Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2020
Characteristic
Share of customers
2020
58%
2018
62%
2017
64%
2016
66%
2015
71%
Created with Highcharts 7.2.2Share of customers71%71%66%66%64%64%62%62%58%58%20152016201720182020
0%10%20%30%40%50%60%70%80%
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Are considered contacts by phone, online, live chat, text.
Data for 2019 were not available
This question was phrased by the source as follows: "Have you contacted customer service (by phone, online, live chat, text, etc.) for ANY reason in the past month?".
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Aspect. (September 1, 2020). Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2020 [Graph]. In Statista. Retrieved February 20, 2025, from https://www.statista.com/statistics/815526/customers-who-have-contacted-customer-service-in-the-past-month-us/
Aspect. "Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2020." Chart. September 1, 2020. Statista. Accessed February 20, 2025. https://www.statista.com/statistics/815526/customers-who-have-contacted-customer-service-in-the-past-month-us/
Aspect. (2020). Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2020. Statista. Statista Inc.. Accessed: February 20, 2025. https://www.statista.com/statistics/815526/customers-who-have-contacted-customer-service-in-the-past-month-us/
Aspect. "Share of Customers in The United States Who Have Contacted Customer Service for Any Reason in The past Month from 2015 to 2020." Statista, Statista Inc., 1 Sep 2020, https://www.statista.com/statistics/815526/customers-who-have-contacted-customer-service-in-the-past-month-us/
Aspect, Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2020 Statista, https://www.statista.com/statistics/815526/customers-who-have-contacted-customer-service-in-the-past-month-us/ (last visited February 20, 2025)
Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2020 [Graph], Aspect, September 1, 2020. [Online]. Available: https://www.statista.com/statistics/815526/customers-who-have-contacted-customer-service-in-the-past-month-us/
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