This statistic shows the percentage of U.S. insured patients that had select reasons to contact their health insurance provider within the past year as of 2017, by generation. According to the data, among Millennials, 26 percent had contacted their health insurance to find a healthcare provider within the past year.
Percentage of U.S. patients that contacted their health insurance company for select reasons within the past year as of 2017, by generation
Characteristic
Total
Millennials (18-34 years)
Generation X (35-54 years)
Baby Boomers (55 years and older)
Ask questions about plan coverage
21%
27%
22%
18%
Ask questions about wellness plan
11%
18%
12%
6%
Find a healthcare provider
15%
26%
18%
7%
Check on authorization for services
14%
16%
16%
12%
Check on claims status
14%
14%
11%
15%
Check on provider payment status
12%
14%
14%
9%
Seek guidance on health issues
7%
11%
7%
4%
Other
3%
1%
3%
5%
I have not contacted my health insurance company over the past year
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Harris Poll, & Salesforce Research. (June 27, 2017). Percentage of U.S. patients that contacted their health insurance company for select reasons within the past year as of 2017, by generation [Graph]. In Statista. Retrieved December 18, 2024, from https://www.statista.com/statistics/813857/us-patient-reasons-for-contacting-health-insurance-provider-by-generation/
Harris Poll, und Salesforce Research. "Percentage of U.S. patients that contacted their health insurance company for select reasons within the past year as of 2017, by generation." Chart. June 27, 2017. Statista. Accessed December 18, 2024. https://www.statista.com/statistics/813857/us-patient-reasons-for-contacting-health-insurance-provider-by-generation/
Harris Poll, Salesforce Research. (2017). Percentage of U.S. patients that contacted their health insurance company for select reasons within the past year as of 2017, by generation. Statista. Statista Inc.. Accessed: December 18, 2024. https://www.statista.com/statistics/813857/us-patient-reasons-for-contacting-health-insurance-provider-by-generation/
Harris Poll, and Salesforce Research. "Percentage of U.S. Patients That Contacted Their Health Insurance Company for Select Reasons within The past Year as of 2017, by Generation." Statista, Statista Inc., 27 Jun 2017, https://www.statista.com/statistics/813857/us-patient-reasons-for-contacting-health-insurance-provider-by-generation/
Harris Poll & Salesforce Research, Percentage of U.S. patients that contacted their health insurance company for select reasons within the past year as of 2017, by generation Statista, https://www.statista.com/statistics/813857/us-patient-reasons-for-contacting-health-insurance-provider-by-generation/ (last visited December 18, 2024)
Percentage of U.S. patients that contacted their health insurance company for select reasons within the past year as of 2017, by generation [Graph], Harris Poll, & Salesforce Research, June 27, 2017. [Online]. Available: https://www.statista.com/statistics/813857/us-patient-reasons-for-contacting-health-insurance-provider-by-generation/
