This statistic shows the share of customers by if they expect the representative to know their contact, product and service information/ history when they contact a brand or organization for customer service in 2018. During the survey, 70 percent of respondents from the United States stated that they expect the customer service representative to know their contact, product and service information/ history.
Do you expect the representative to know your contact, product and service information/ history?
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Do you expect the representative to know your contact, product and service information/ history?
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Microsoft. (March 14, 2019). Do you expect the representative to know your contact, product and service information/ history? [Graph]. In Statista. Retrieved April 28, 2025, from https://www.statista.com/statistics/811015/customers-customer-service-expectations-when-contacting-a-brand/
Microsoft. "Do you expect the representative to know your contact, product and service information/ history?." Chart. March 14, 2019. Statista. Accessed April 28, 2025. https://www.statista.com/statistics/811015/customers-customer-service-expectations-when-contacting-a-brand/
Microsoft. (2019). Do you expect the representative to know your contact, product and service information/ history?. Statista. Statista Inc.. Accessed: April 28, 2025. https://www.statista.com/statistics/811015/customers-customer-service-expectations-when-contacting-a-brand/
Microsoft. "Do You Expect The Representative to Know Your Contact, Product and Service Information/ History?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/811015/customers-customer-service-expectations-when-contacting-a-brand/
Microsoft, Do you expect the representative to know your contact, product and service information/ history? Statista, https://www.statista.com/statistics/811015/customers-customer-service-expectations-when-contacting-a-brand/ (last visited April 28, 2025)
Do you expect the representative to know your contact, product and service information/ history? [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www.statista.com/statistics/811015/customers-customer-service-expectations-when-contacting-a-brand/
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