This statistic shows the share of customers worldwide by important aspects of a good customer service experience in 2018, by age. During the survey, 27 percent of respondents aged between 18 and 34 years stated that a good customer service experience would be one with a knowledgeable representative.
Important aspects of a good customer service experience to customers worldwide in 2018, by age
Characteristic
Ages 18 to 34
Ages 35 to 54
Ages 55 and older
Being able to find the information I need without having to contact a support representative
15%
12%
9%
A knowledgeable customer service representative
27%
28%
40%
Not having to repeat myself if I'm transferred to a new agen
21%
24%
18%
Getting my issue resolved in a single interaction (no matter the length of time)
34%
33%
31%
Other
2%
2%
2%
0%5%10%15%20%25%30%35%40%45%
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Microsoft. (March 14, 2019). Important aspects of a good customer service experience to customers worldwide in 2018, by age [Graph]. In Statista. Retrieved April 27, 2025, from https://www.statista.com/statistics/810651/important-aspects-of-a-good-customer-service-experience-by-age/
Microsoft. "Important aspects of a good customer service experience to customers worldwide in 2018, by age." Chart. March 14, 2019. Statista. Accessed April 27, 2025. https://www.statista.com/statistics/810651/important-aspects-of-a-good-customer-service-experience-by-age/
Microsoft. (2019). Important aspects of a good customer service experience to customers worldwide in 2018, by age. Statista. Statista Inc.. Accessed: April 27, 2025. https://www.statista.com/statistics/810651/important-aspects-of-a-good-customer-service-experience-by-age/
Microsoft. "Important Aspects of a Good Customer Service Experience to Customers Worldwide in 2018, by Age." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/810651/important-aspects-of-a-good-customer-service-experience-by-age/
Microsoft, Important aspects of a good customer service experience to customers worldwide in 2018, by age Statista, https://www.statista.com/statistics/810651/important-aspects-of-a-good-customer-service-experience-by-age/ (last visited April 27, 2025)
Important aspects of a good customer service experience to customers worldwide in 2018, by age [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www.statista.com/statistics/810651/important-aspects-of-a-good-customer-service-experience-by-age/
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