This statistic shows the share of customers in the U.S. and worldwide by important aspects of a good customer service experience in 2018. During the survey, 39 percent of respondents from the United States stated that a good customer service experience would be one with a knowledgeable representative.
What is the most important aspect of a good customer service experience?
Characteristic
United States
Global average
Getting my issue resolved in a single interaction (no matter the length of time)
36%
33%
A knowledgeable customer service representative
39%
31%
Not having to repeat myself if I’m transferred to a new agent
14%
21%
Being able to find the information I need without having to contact a support representative
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Microsoft. (March 14, 2019). What is the most important aspect of a good customer service experience? [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/810614/important-aspects-of-a-good-customer-service-experience/
Microsoft. "What is the most important aspect of a good customer service experience?." Chart. March 14, 2019. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/810614/important-aspects-of-a-good-customer-service-experience/
Microsoft. (2019). What is the most important aspect of a good customer service experience?. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/810614/important-aspects-of-a-good-customer-service-experience/
Microsoft. "What Is The Most Important Aspect of a Good Customer Service Experience?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/810614/important-aspects-of-a-good-customer-service-experience/
Microsoft, What is the most important aspect of a good customer service experience? Statista, https://www.statista.com/statistics/810614/important-aspects-of-a-good-customer-service-experience/ (last visited November 21, 2024)
What is the most important aspect of a good customer service experience? [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www.statista.com/statistics/810614/important-aspects-of-a-good-customer-service-experience/
